Service Request
Submit a service request and let us help you enhance or maintain your patio cover space with expert care.
Service Request
Please complete and submit the Request Form below or call the service team directly at 830-499-3331 We look forward to serving you!
Contact us
Austin: 512-636-4131
New Braunfels: 830-499-3331
San Antonio: 210-548-3015
Monday to Friday: 8am – 5pm
Service Fees
- Trip to customer and 2 hours labor: $200.00 (minimum charge)
- Additional time billed at $100.00/hour
Equinox Factory Warranty
- 20 years on material and finish
- 5 years on motors
- 5 years on controls
Charges applied for parts and materials not covered under warranty:
- Motor: $200.00
- Control relays: $ 250.00
- Battery: $ 100.00
- Remote: $ 75.00
- Sunsaver: $ 200.00